PRIVACY
POLICY

We collect only what's strictly necessary:

• Account information — username and email address
• Shipping address — only when you place an order
• Order history — what you purchased and when

That's it. No phone numbers. No real names required. No government ID.

Your data is used for one purpose: fulfilling your orders.

• Processing and shipping your purchases
• Sending order confirmations and tracking updates
• Responding to support inquiries you initiate
• Maintaining your account and order history

We don't use your data for marketing. We don't build profiles. We don't run behavioral analysis.

We will never:

• Sell, rent, or share your data with third parties
• Use third-party analytics or tracking services
• Place tracking cookies or advertising pixels
• Share information with advertisers or data brokers
• Store payment card or banking information
• Require personally identifiable information beyond what's needed for shipping

Nova Points are our payment method. No credit card numbers ever touch our system.

Your data is protected with industry-standard security measures:

• All connections are encrypted via TLS/SSL
• Account passwords are hashed and salted — we can't read them
• Database access is restricted and monitored
• Servers are secured and regularly maintained

We treat your data like our own. If we wouldn't want it stored a certain way, we won't store yours that way either.

You have full control over your data:

• Account deletion — request full account and data removal at any time
• Data export — request a copy of all data we hold about you
• Correction — update or correct your information through your account settings

To exercise any of these rights, contact us at northlabsoffice@proton.me. We'll process requests within 48 hours.