NORTHLABS / GUIDES
PRACTICAL READS.
NO FILLER.
How the platform works, what to expect from your order, how protocols are built, and everything you need before your first purchase.
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How NORTHLABS Works
Browse the catalog, add to cart, check out with Nova Points. Order ships within 24 hours. Here's the full walkthrough.
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Setting Up Your Account
Create your NORTHLABS account, check your balance, order history, and manage referrals. Everything lives in one dashboard.
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Your First Order: What to Expect
What happens after checkout. Shipping timeline, packaging details, tracking info, and what to do if something goes wrong.
PROTOCOLS
How Protocols Are Built
Each protocol is a curated combination matched to a goal and experience level. Here's how we design them and what's included.
GOALS
Choosing the Right Goal
Bulking, cutting, recomp, strength. What each goal means, how to pick the right one, and which protocols match.
PRODUCTS
Compounds vs. Performance: What's the Difference?
Compounds covers injectables and orals for serious protocols. Performance covers enhancement capsules. Different categories, same standards.
PRODUCTS
Understanding Product Tiers
Ultra, Premium, Standard, Entry. What the tiers mean across Compounds and Performance, and how pricing maps to each.
SHIPPING
Shipping, Packaging & Privacy
Canadian domestic shipping. Plain packaging, no identifying labels, 2-3 day delivery. What the process looks like from checkout to door.
All purchases are made with Nova Points. Fund your account, then use points at checkout. No credit cards, no bank records.
All orders ship within 24 hours on business days. Domestic Canadian shipping typically arrives within 2-3 business days. Plain packaging, no identifying labels.
Contact support through your account dashboard or the contact page. You can also request a return directly from your orders tab. Refunds are credited as Nova Points to your account balance.
No. The full catalog, protocols, and guides are public. You only need an account to add items to cart, save builds, or place an order.
Points are deducted from your account balance at checkout. If you need to top up, you'll be redirected to complete that process and then returned to NORTHLABS. If you're not redirected back automatically, just navigate to your account — your balance will be updated.
Yes. Share your referral code with others. When they sign up and make a purchase, you get a bonus added directly to your account balance. Check your referral stats in the account dashboard.